Returns & Exchanges
We are able to accept returns on orders no older than 30 days from the date of purchase. To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
For damaged items: To be eligible for a replacement for damaged items, you must email firstname.lastname@example.org within 5 calendar days of your order being received. Your email must include your name, order number, email address, phone number, description of defective item, and a picture showing the defect. We will use that picture for carrier insurance claim.
Once return department team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us.
If your refund is approved, we will initiate a refund to your credit card (or original payment method). In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost.
You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience!
EXCHANGES (WHEN APPLICABLE)
Please note, we can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
9261 Archibald Ave, Rancho Cucamonga, CA 91730
Veros Premium Car Care reserves the right to amend, change, or redact any portion of these policies at any time for any reason.